política de Privacidade

1. Who we are

KWOCO AUTOMATION CO., LTD ("KWOCO", "we", "us" or "our") operates kwoco-plc.com and supplies industrial automation components, including PLCs, HMIs, servo products, inverters, sensors and related spare parts.

This policy explains our handling of personal information associated with website visitors, prospective customers, customer representatives and other business contacts. Business contact details, such as a named work email address or a delivery contact's telephone number, can be personal information.

2. Information we receive

Inquiries and quotations

When you contact us, we receive the information you provide, such as your name, company, email address, telephone number, product models, quantities, destination country, address and delivery requirements.

Orders, delivery and support

Order correspondence may include billing details, purchase-order references, delivery addresses and recipient contact information. Support requests may include order references, product-label photos, serial numbers and descriptions of the issue.

Technical documents

You may choose to send a bill of materials (BOM), equipment details, photographs or drawings. These documents can contain names, signatures or other personal information in addition to technical information.

3. How we use information

• Respond to your inquiry and prepare a quotation using the product models and quantities requested.
• Estimate shipping costs based on the destination country, address and shipment requirements you provide.
• Communicate with you about your order, arrange delivery and respond to related support requests.
• Operate the website and help protect inquiry forms against spam and automated abuse.

Website inquiry submissions may be stored in our website system and sent to our sales mailbox for follow-up. You can choose not to provide information, but missing contact, product or destination details may prevent us from providing a useful quotation or shipping estimate.

No marketing emails from your inquiry

We do not use the contact details you provide in an inquiry to send marketing emails. Replies concerning your quotation, shipping estimate, order or related request are part of our business correspondence with you.

4. Information sharing

Suppliers: product models and quantities only

When checking prices or sourcing products from suppliers, we provide only the product models and quantities. We do not forward your personal contact details, BOMs or drawings to suppliers for this purpose.

Logistics providers

To arrange delivery, we provide the relevant carrier or freight forwarder with the complete delivery address and recipient information needed for shipment, such as the recipient's name and contact details.

Website and communication services

Hosting, email, website analytics and form-protection services process information in connection with their functions. These services are separate from suppliers contacted to source industrial automation products.

Information may also need to be disclosed where required by applicable law or a valid legal process.

5. Cookies, analytics and form protection

Our website uses Google Analytics-related technologies for website measurement and Google reCAPTCHA to help identify automated form submissions and reduce spam.

These technologies may process technical and usage information, such as IP addresses, browser or device information, page interactions and identifiers. The information processed depends on the service and its configuration.

You can manage cookies through your browser settings. Restricting cookies or scripts may affect some website features, including form submission. Browser settings are separate from any consent choices offered on a website.

Submitting an inquiry is not consent to receive marketing emails.

6. Retention and international handling

There is no single fixed retention period stated here for all inquiry and order records. Relevant considerations include whether a quotation or order is still active, delivery and after-sales requirements, applicable record-keeping obligations and any unresolved dispute.

For information about a particular record, or to request deletion, contact us using the details below. Some information may need to be retained where applicable obligations or unresolved matters require it.

Our business contact address is in Shenzhen, China. If you contact us from another country, your information will be handled by our team in China. Website and communication services may also involve processing in other countries.

No internet transmission or electronic storage method can be guaranteed completely secure. Please do not send passwords or unnecessary sensitive information with an inquiry.

7. Your privacy requests

You can contact us to ask about personal information associated with your inquiry or order, request corrections, or request deletion.

Depending on applicable law, you may also have rights to access your information, restrict processing, receive certain information in a portable format, withdraw consent where processing relies on consent, or complain to a relevant data-protection authority.

Right to object: Where applicable law provides this right, you may object to processing of your personal information by contacting us.

Rights are subject to applicable conditions and exceptions. We may need sufficient information to verify your identity and locate the relevant records. Please provide an inquiry or order reference where available, rather than sending unnecessary identity documents.

8. External links and policy updates

Our website may link to manufacturer resources or other external websites. Those websites are operated by other organisations, and their own privacy notices explain how they handle information.

We may update this policy to reflect changes in our business or website. Additional notice will be provided where required by applicable law.

9. Contact us about privacy